Vetcetera: Conflict is a mutually beneficial puzzle to solve

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Video

Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.

dvm360's Vetcetera: The veterinary news, information and tools we're excited about right now.

> 8 steps for defusing angry clients

> Commentary: Learn to love angry client letters

> To prevent violence at your veterinary clinic, start client care with compassion

> Top tip for calming upset clients

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