Banner - Fetch Kansas City 2026
Logo Image
News|Videos|April 24, 2015

Vetcetera: Conflict is a mutually beneficial puzzle to solve

Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.

dvm360's Vetcetera: The veterinary news, information and tools we're excited about right now.

> 8 steps for defusing angry clients

> Commentary: Learn to love angry client letters

> To prevent violence at your veterinary clinic, start client care with compassion

> Top tip for calming upset clients

Related Content

Latest CME

Updated Strategies for Management of Canine Allergic Dermatitis: Keys to Achieving Optimal Results
On-Demand Webinar

Updated Strategies for Management of Canine Allergic Dermatitis: Keys to Achieving Optimal Results

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Keep it Simple: Clinical Insights You Need to Succeed With Your Canine Allergic Dermatitis Patients
On-Demand Webinar

Keep it Simple: Clinical Insights You Need to Succeed With Your Canine Allergic Dermatitis Patients

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
How To Deal With A Pain In The A**: Multimodal Analgesia Beyond The Opioid and NSAID
On-Demand Webinar

How To Deal With A Pain In The A**: Multimodal Analgesia Beyond The Opioid and NSAID

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Optimizing Your Practice Operations and Payments: A Win-Win Approach for Your Clients, Patients and Practice Team
On-Demand Webinar

Optimizing Your Practice Operations and Payments: A Win-Win Approach for Your Clients, Patients and Practice Team

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
How to Optimize Skin Biopsy Results
On-Demand Webinar

How to Optimize Skin Biopsy Results

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Clinical Empathy: The Exam Room Skill That Can Transform Your Team
On-Demand Webinar

Clinical Empathy: The Exam Room Skill That Can Transform Your Team

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
4 Hidden Financial Problems Veterinarians CAN Find & Solve
On-Demand Webinar

4 Hidden Financial Problems Veterinarians CAN Find & Solve

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Effective Cardiac Auscultation: What are You Hearing?
On-Demand Webinar

Effective Cardiac Auscultation: What are You Hearing?

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Is Premises Flea and Tick Control Still Needed?
On-Demand Webinar

Is Premises Flea and Tick Control Still Needed?

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Do You Know JAK? How Janus Kinase Inhibitors Work and how They have been Game Changers for the Treatment of Canine Atopic Dermatitis
On-Demand Webinar

Do You Know JAK? How Janus Kinase Inhibitors Work and how They have been Game Changers for the Treatment of Canine Atopic Dermatitis

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Early Diagnosis, Staging, and Management of CKD
On-Demand Webinar

Early Diagnosis, Staging, and Management of CKD

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Perfect Timing: protecting dogs from tick-borne infections
On-Demand Webinar

Perfect Timing: protecting dogs from tick-borne infections

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Modulating Immunity: Mushrooms, Oats, and Colostrum
On-Demand Webinar

Modulating Immunity: Mushrooms, Oats, and Colostrum

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Treating Diabetes in Dogs and Cats: How to Get Started on the Right Foot
On-Demand Webinar

Treating Diabetes in Dogs and Cats: How to Get Started on the Right Foot

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Maximize the Value of Your Multi-DVM Practice in Today's Selling Landscape
On-Demand Webinar

Maximize the Value of Your Multi-DVM Practice in Today's Selling Landscape

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Chronic Pain Management: Looking beyond NSAIDs
On-Demand Webinar

Chronic Pain Management: Looking beyond NSAIDs

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
5 Ways to Build Better Patient-Client Relationships With AI: Strengthening Care and Connection in Veterinary Practice
On-Demand Webinar

5 Ways to Build Better Patient-Client Relationships With AI: Strengthening Care and Connection in Veterinary Practice

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Mastering Atopic Dermatitis: Multimodal Management for Holistic Control
On-Demand Webinar

Mastering Atopic Dermatitis: Multimodal Management for Holistic Control

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Ultra-Easy Ultrasound: Handheld Diagnostic Imaging for Picture-Perfect Outcomes - Case Studies
On-Demand Webinar

Ultra-Easy Ultrasound: Handheld Diagnostic Imaging for Picture-Perfect Outcomes - Case Studies

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Pheromone Use in the Veterinary Practice
On-Demand Webinar

Pheromone Use in the Veterinary Practice

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Introduction to Rigid Endoscopy
On-Demand Webinar

Introduction to Rigid Endoscopy

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
The Affordability Gap In Veterinary Care - Insights, Market Trends & Practical Approaches To Supporting Pet Parents
On-Demand Webinar

The Affordability Gap In Veterinary Care - Insights, Market Trends & Practical Approaches To Supporting Pet Parents

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Mitigating fear, anxiety, and stress for patients in isolation and quarantine housing
VetXchange

Mitigating fear, anxiety, and stress for patients in isolation and quarantine housing

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Unlock Your Business's Potential: How to Use Your P & L to Calculate Your Make-Break Target
On-Demand Webinar

Unlock Your Business's Potential: How to Use Your P & L to Calculate Your Make-Break Target

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Demystifying Fiber: How to Approach Fiber-Responsive Diarrhea in Dogs and Cats
On-Demand Webinar

Demystifying Fiber: How to Approach Fiber-Responsive Diarrhea in Dogs and Cats

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Advances in Feline Perioperative Pain Management
On-Demand Webinar

Advances in Feline Perioperative Pain Management

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Old Dogs, Fat Cats: Perioperative Pain Management in the Geriatric and Obese Patient
On-Demand Webinar

Old Dogs, Fat Cats: Perioperative Pain Management in the Geriatric and Obese Patient

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
2024 AHS Canine Guidelines Update
On-Demand Webinar

2024 AHS Canine Guidelines Update

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Chat FecalGPT? Using AI for Revolutionary Parasite Diagnostics and Prevention
On-Demand Webinar

Chat FecalGPT? Using AI for Revolutionary Parasite Diagnostics and Prevention

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
All things allergies! From nose to tail and ear to paw..
On-Demand Webinar

All things allergies! From nose to tail and ear to paw..

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Safety Shows Respect: OSHA compliance as a way to boost morale and bond teams
On-Demand Webinar

Safety Shows Respect: OSHA compliance as a way to boost morale and bond teams

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Cobalamin Status in Patients With Chronic GI Disease and Management
On-Demand Webinar

Cobalamin Status in Patients With Chronic GI Disease and Management

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Why 2+DVM Practices Are at Risk Today: Myths Guide Many Decisions...Not FACTS!
On-Demand Webinar

Why 2+DVM Practices Are at Risk Today: Myths Guide Many Decisions...Not FACTS!

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Chronic Disease Management in Practice: Enhancing Care Through Personalized Recommendations
On-Demand Webinar

Chronic Disease Management in Practice: Enhancing Care Through Personalized Recommendations

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Make or Break: How the Right Mentorship Program Can Define Your Veterinary Career
On-Demand Webinar

Make or Break: How the Right Mentorship Program Can Define Your Veterinary Career

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Can I help my client’s Cruciate Ligament-Deficient dog when TPLO/TTA isn’t an option?
On-Demand Webinar

Can I help my client’s Cruciate Ligament-Deficient dog when TPLO/TTA isn’t an option?

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
The Role of JAK Inhibitors in Treating Pruritus Associated with Allergic and Atopic Dermatitis in Canines
Podcasts

The Role of JAK Inhibitors in Treating Pruritus Associated with Allergic and Atopic Dermatitis in Canines

0.25 Credit Hour / Veterinarians & Veterinary Technicians

View more
One Thing Every Practice Owner Can Do to Dramatically Increase Personal Wealth
On-Demand Webinar

One Thing Every Practice Owner Can Do to Dramatically Increase Personal Wealth

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
A Culturally Competent Care Conversation
VetXchange

A Culturally Competent Care Conversation

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Tick Tidbits: Novel Insights & Protection Updates on These Tiny Troublemakers
On-Demand Webinar

Tick Tidbits: Novel Insights & Protection Updates on These Tiny Troublemakers

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Repurposed Drugs—An Economical Way Forward for Cancer in Vet Med?
On-Demand Webinar

Repurposed Drugs—An Economical Way Forward for Cancer in Vet Med?

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Changing Outcomes, Saving Lives
On-Demand Webinar

Changing Outcomes, Saving Lives

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Conservative Management of Cruciate Injury
On-Demand Webinar

Conservative Management of Cruciate Injury

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Flex Your Veterinary Skills: Mastering Joint Health with Flexadin
On-Demand Webinar

Flex Your Veterinary Skills: Mastering Joint Health with Flexadin

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Managing Canine Atopic Dermatitis in 2024
On-Demand Webinar

Managing Canine Atopic Dermatitis in 2024

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Veterinary Professional Liability- Common Claim Drivers
Podcasts

Veterinary Professional Liability- Common Claim Drivers

0.25 Credit Hour / Veterinarians & Veterinary Technicians

View more
How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 1 of 4
On-Demand Webinar

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 1 of 4

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 2 of 4
On-Demand Webinar

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 2 of 4

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Photochemical Laser Therapies and Case Studies
On-Demand Webinar

Photochemical Laser Therapies and Case Studies

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Paws and Reflect: Transforming Pet Health with Nutrition for Obesity, GI, and Urinary Tract Wellness
On-Demand Webinar

Paws and Reflect: Transforming Pet Health with Nutrition for Obesity, GI, and Urinary Tract Wellness

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
The Heart of the Matter: Managing complex congestive heart failure
On-Demand Webinar

The Heart of the Matter: Managing complex congestive heart failure

1.0CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Four Tactics That Make Financial Failure Virtually Impossible
On-Demand Webinar

Four Tactics That Make Financial Failure Virtually Impossible

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more