• One Health
  • Pain Management
  • Oncology
  • Anesthesia
  • Geriatric & Palliative Medicine
  • Ophthalmology
  • Anatomic Pathology
  • Poultry Medicine
  • Infectious Diseases
  • Dermatology
  • Theriogenology
  • Nutrition
  • Animal Welfare
  • Radiology
  • Internal Medicine
  • Small Ruminant
  • Cardiology
  • Dentistry
  • Feline Medicine
  • Soft Tissue Surgery
  • Urology/Nephrology
  • Avian & Exotic
  • Preventive Medicine
  • Anesthesiology & Pain Management
  • Integrative & Holistic Medicine
  • Food Animals
  • Behavior
  • Zoo Medicine
  • Toxicology
  • Orthopedics
  • Emergency & Critical Care
  • Equine Medicine
  • Pharmacology
  • Pediatrics
  • Respiratory Medicine
  • Shelter Medicine
  • Parasitology
  • Clinical Pathology
  • Virtual Care
  • Rehabilitation
  • Epidemiology
  • Fish Medicine
  • Diabetes
  • Livestock
  • Endocrinology

Train your veterinary team

Article

Dealing with unhappy clients is just the beginning.

Dealing with unhappy clients is just one of the many skills your receptionist needs to be an effective customer service representative. In The Veterinary Receptionist's Handbook, Second Edition (Advanstar Veterinary Healthcare Communications, 2000), authors M.T. McClister, DVM, and Amy Midgley offer these four steps to cool your clients' hire:

1. Let the client know you realize he or she is upset.

2. Find out the reason why.

3. Work out a solutionfor the problem.

4. Record exactly what happened in your client complaints notebook andin the client’s folder.

Related Videos
Innovators
Senior Bernese Mountain dog
© 2024 MJH Life Sciences

All rights reserved.