• DVM360_Conference_Charlotte,NC_banner
  • ACVCACVC
  • DVM 360
  • Fetch DVM 360Fetch DVM 360
DVM 360
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
By Role
AssociatesOwnersPractice ManagerStudentsTechnicians
Subscriptions
dvm360 Newsletterdvm360 Magazine
News
All News
Association
Breaking News
Conference Coverage
Education
Equine
FDA
Law & Ethics
Market Trends
Medical
Politics
Products
Recalls
Regulatory
Digital Media
dvm360 LIVE!™
Expert Interviews
The Vet Blast Podcast
Medical World News
Pet Connections
The Dilemma Live
Vet Perspectives™
Weekly Newscast
dvm360 Insights™
Publications
All Publications
dvm360
Firstline
Supplements
Vetted
Clinical
All Clinical
Anesthesia
Animal Welfare
Behavior
Cardiology
CBD in Pets
Dentistry
Dermatology
Diabetes
Emergency & Critical Care
Endocrinology
Equine Medicine
Exotic Animal Medicine
Feline Medicine
Gastroenterology
Imaging
Infectious Diseases
Integrative Medicine
Nutrition
Oncology
Ophthalmology
Orthopedics
Pain Management
Parasitology
Pharmacy
Surgery
Toxicology
Urology & Nephrology
Virtual Care
Business
All Business
Business & Personal Finance
Hospital Design
Personnel Management
Practice Finances
Practice Operations
Wellbeing & Lifestyle
Continuing Education
Conferences
Conference Listing
Conference Proceedings
Resources
CBD in Pets
CE Requirements by State
Contests
Veterinary Heroes
Partners
Spotlight Series
Team Meeting in a Box
Toolkit
Top Recommended Veterinary Products
Vet to Vet
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us

© 2023 MJH Life Sciences and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Advertisement
By Role
  • Associates
  • Owners
  • Practice Manager
  • Students
  • Technicians
Subscriptions
  • dvm360 Newsletter
  • dvm360 Magazine
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us
  • MJHLS Brand Logo

© 2023 MJH Life Sciences™ and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Those long-term derm problems in your veterinary patients

November 7, 2016

Your patient is miserable, your client is annoyed and it's not getting better. Here's some data that points to the biggest problems with dermatology cases and some advice on how to address it.

In a recent survey, we polled 300 associate veterinarians and practice owners to ask them about the worst when it comes to dermatology cases-those long-term, drag-on-forever cases with miserable patients and impatient clients. Oh, you know the ones.

Here's what we found:

 

Advertisement

OK, so now what?

“The best thing to do is to empathize with clients. Listen and see where the frustration is coming from,” says Lisa Petty, BS, RVT, a technician at Animal Dermatology Clinic in Indianapolis. “Is it because they're not sleeping at night because the pet's scratching so much and keeping them awake? Is it because they don't have the money to continue an expensive medication? If we listen and uncover the root of the frustration, we can usually find ways to help.”

She explains that her own cat has a habit of eating things and vomiting, which means she's had to pay for radiographs several times to rule out a foreign body. Telling her own story helps. And she often follows up with a comforting statement, such as, “I know that this is expensive and you guys have been through a lot. Let's try to find a way that works for you and for your pet.”

A key point: Don't argue with clients about whether the diagnostics or treatment are expensive. “Yes, it does cost money and it can be expensive,” Petty says. “Relating shows your clients that you do know what it's like to have a pet that's expensive.”  For more ideas, head over here.

Related Content:

AssociatesDermatologyOwnersClient Relations & Marketing
How to discuss finances with clients
How to discuss finances with clients
Proper praise for a flourishing team environment
Proper praise for a flourishing team environment
CE: Why tapeworms matter
CE: Why tapeworms matter

Advertisement

Latest News

Hospital design expert shares his favorite design element

Updated EquiTrace app integrates wth HISA Portal

San Francisco SPCA receives $100k grant from San Francisco Foundation

Merck Animal Hospital renews scholarship with The Foundation for the Horse

View More Latest News
Advertisement