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|Articles|December 1, 2010

A thank-you gift they'll come back for

Entice clients to return to your practice by offering this gift.

In each puppy, kitten, and new adult patient packet, we enclose a coupon for a free ID tag. Since we have our own engraver, clients can redeem the coupon on their next visit, up to six months from the date of issue. This is one more incentive to encourage new clients to return.

—Jean Lorenz, receptionist

The Veterinary Hospital Eugene, Ore.

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