Survey results: Quantifying the value of technicians
Firstline and Banfield partnered to survey more than 2,000 veterinarians, technicians, and other team members. Here's a peek at some of the results.
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Technicians as teachers and mentors
Credentialed technicians are helping team members learn medical knowledge through mentoring (58%) and organized CE like team meetings (17%). But a quarter of team members said techs aren’t teachers because the medical team is mostly separate from the client service team.
Survey respondents comment on technicians as teachers
“They need to come out of their shells and show us they can shine. We try very hard to maintain our approachability so they aren’t afraid to make changes.”
“Technicians at our practice do not usually head the CE portion of the trainings. They may participate and, in so doing, may ask questions that help to educate several different positions on the staff.”
“Due to being in the field for 18 years, I have more training and experience than the RVTs. They are learning from me.”
“At past hospitals, there was a sharp division between front and back and CVTs were hesitant to share knowledge or attend CE as they perceived that once they shared, their jobs were at risk.”
