Specialty/Emergency Practice: Unique Management Challenges


Date: August 06 - September 06, 2015


Managing a referral practice (specialty/emergency) is all about managing expectations. While this is true for all veterinary practices, what makes referral practice management unique is managing the expectations that evolve from the process of referral. The referral relationship involves a Triangle of Care, consisting of the pet owner, the referring veterinarian, and the referral veterinarian, with the pet at the heart of these relationships. We examine this Triangle of Care, and explore a Code of Conduct created especially for referral medicine that defines the essential tasks of the specialist/emergency clinician, the medical support staff, and the client service support staff. Using the AVMA Ethics and the AAHA Referral Guidelines, this Code of Conduct addresses many of the most daunting management challenges that face the specialty and/or emergency practice.

Event type: Online CE course

Event Address:

Register now

Sponsor: VSPN

For More Information:Brandy Helewa

1-800-846-0028 ext. 178, VSPNCE@vspn.org

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