Secure a fecal sample

1. Include a note to bring in a fecal sample on the appointment reminder postcard, says Julie Legred, CVT.

2. When clients call to set appointments, remind them to bring an ample sample in a baggie.

3. If pet owners don't bring a sample with them, suggest they pre-pay for the test. Then send home a collection container.

4. Still no luck? Follow up with reminder calls or e-mails, Legred says.