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Phone shoppers: Opportunity, not nuisance

July 20, 2011
Donna Recupido, CVPM

A dismissive attitude can let clients slip through your fingers.

Does your veterinary team treat phone shoppers like an inconvenience? Hospital administrator Donna Recupido-Bauman, CVPM, tells Firstline Editor Kerry Hillard Johnson that failing to show these potential customers the value of your clinic's services is a mistake.

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