Christopher Lee, DVM, MPH, DACVPM, DACVM (Parasitology), discusses the clinical significance of Toxoplasma gondii, when veterinary professionals should consider testing, and how to communicate the risks of exposure to clients.
|Articles|July 20, 2011
Phone shoppers: Opportunity, not nuisance
Author(s)Donna Recupido, CVPM
A dismissive attitude can let clients slip through your fingers.
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Does your veterinary team treat phone shoppers like an inconvenience? Hospital administrator Donna Recupido-Bauman, CVPM, tells Firstline Editor Kerry Hillard Johnson that failing to show these potential customers the value of your clinic's services is a mistake.
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