Pay attention to your practice's "lapsing patients"

Their well-meaning owners want to come in, but they got busy. or last time they were short on money, or they just forgot. Don't let lapsing patients pass you by, says veterinary management consultant Denise Tumblin, CPA.

In the video below, Tumblin explains that these patients you've seen before-and are at risk of not coming in again-are the biggest thing you might be missing in putting your practice software to maximum effect for you.