Pay attention to your practice's "lapsing patients"
Denise Tumblin, CPA, is president and owner of Wutchiett Tumblin and Associates, a Columbus, Ohio, firm offering management advice as well as valuation and acquisition services to equine and companion-animal practices. Tumblin merges her business skills, farm background, and personal interest in companion, equine, and food animals to assist clients in achieving their goals.
Run the report. Reach out to clients with those patients in a consistent and regular way. It'll be like your veterinary practice management software is just handing you money (maybe, sort of).
Their well-meaning owners want to come in, but they got busy. or last time they were short on money, or they just forgot. Don't let lapsing patients pass you by, says veterinary management consultant Denise Tumblin, CPA.
In the video below, Tumblin explains that these patients you've seen before-and are at risk of not coming in again-are the biggest thing you might be missing in putting your practice software to maximum effect for you.