Engage and educate clients with wall art.
The three exam rooms in Beacon Veterinary Hospital in Swannanoa, North Carolina, give clients a creative way to share their questions for the veterinarian.
Photo courtesy of Dr. GuentherAfter leading the client and pet into an exam room to complete paperwork, the receptionist writes their names on a paw painted on the wall with blackboard paint. “Welcome” is written in the paw's first digital pad, and the names are written on the other digital pads. The palmar pad has a numbered list with blank spots that invite clients to use chalk and write questions for the veterinarian.
“We had a pleasant surprise when one of our clients wrote a note on the paw that said something to the effect of, ‘Thank you very much for the super care that you've given us,'” says the Beacon Veterinary Hospital owner and Veterinary Economics Editorial Advisory Board member Jim Guenther, DVM. Children like to write on them too, he says
