Turnover is a perennial problem. Learn what you'll face in the new year-and how to ease the strain.
How AI can boost productivity without replacing staff
Technology cannot replicate humans’ emotional intelligence.
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The art of negotiating for a life: A veterinarian's perspective
Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.
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Why client service representatives matter
Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team
Top 2024 dvm360 podcasts: #1
The top episode of dvm360's The Vet Blast Podcast of 2024 is revealed in the final installment of this 5-part series
How Do I Say...? When clients can’t see their favorite doctors
These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns
Talking to clients about fungal infection prevention
Domenico Santoro, DVM, MS, DrSc, PhD, DACVD, DECVD, DACVM discusses preventive measures to reduce the risk of dermatophyte infection
