In this dvm360® interview, Bash Halow, LVT, CVPM, offers advice on managing these conversations, plus identifying what's getting you emotionally charged to begin with
With the veterinary business, comes emotionally chraged conversations as people must make challenging decisions regarding pet care, finances, and more. In this interview at the Fetch dvm360® Conference in Charlotte, North Carolina, Bash Halow, LVT, CVPM, explains how to handle these discussions and understand common trigger points that you and clients may experience.
The following is a partial transcript of the video.
Bash Halow, LVT, CVPM: It's important to remember that you're going into that conversation with an intention to try to make things better. And if things start to go south, I would try to remind myself and the other party, if necessary, that that's the purpose of this conversation. It's not to work one another up into a lather, but to try to work us out of those soap suds into something more stable.