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Improving your approach to otitis externa and client education

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Long Beach, California convention center

Brittany A. Lancellotti, DVM, DACVD, discussed what makes otitis externa a difficult case and how to talk to owners about it

While at the Fetch conference in Long Beach, California, Brittany A. Lancellotti, DVM, DACVD, sat down with dvm360 in an interview and explained how treating otitis externa can be tricky. However, she also shared her tips for speaking to clients about this infection and other dermatological diseases.

The following is a partial transcript of the video.

Brittany A. Lancellotti, DVM, DACVD: During my fourth year of veterinary school, when I was in my dermatology rotation, I got really fascinated by the workup of allergic skin disease and immunotherapy, all the different options that we had for managing this chronic lifelong disease. And, for me, that gives me an opportunity to have a long term relationship with my clients, and really focus on an aspect of veterinary medicine that I love.

Treating otitis externa can be really challenging, especially from a client perspective. It's really hard to understand that this isn't just a simple ear infection, there's an underlying trigger that's there. And so what we want to try and do when we have a conversation with these clients, is stress to them that we got to figure out what is that underlying trigger and set up a long term management strategy so that the infections don't keep coming back.

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