Hey, veterinary team: Act like a team

June 1, 2018
Bash Halow, LVT, CVPM

Bash Halow is a practice consultant and owner of Halow Consulting as well as a Certified Veterinary Practice Manager, a Licensed Veterinary Technician and (best of all for us) a regular Fetch dvm360 speaker.

Practice owners and staff: Get on the same page. Huddle. Compare notes. Just communicate, would ya?

What everyone in the clinic is clear about: The goal is helping pets.

What hardly anyone is clear about: Precisely how management plans to accomplish that goal.

Sound familiar? Fetch dvm360 conference speaker Bash Halow, LVT, CVPM, says this disconnect is a problem that divides the veterinary team from management. He says that, though those in charge have a clear picture of how to get the job done, they're not necessarily sharing it.

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"They need to talk more about what's going on. There needs to be more communication, more ways to rally people around the task of the day," he says.

Halow says the risk is this:

  • Veterinary team is caught up and waiting for the next issue to come through the door.

  • Practice owner, having not shared specific wishes for prep work on an upcoming case, perceives team as idling.

  • Practice owner blows up.

"What if, rather than that," he says, "we just gathered together and said, 'Alright folks, this is what I think we need to do. Let's map out the next four hours.'"

The shared vision and chance to meet clear-cut goals will be welcomed by everyone in the practice, he says.

Listen to this audio clip to hear more from Bash Halow.

You. Can. Do. This!

At Fetch dvm360 conference, we're the support system you need. With every conference this year, we intend to nurture your mind (meaning quality CE for days) while also encouraging you to take stock of your physical and emotional health. Register now.