Alyssa Mages, BS, CVT, FVTE, shares guidance on assessing emergency patients, communicating with distressed clients, and establishing a team-based triage process.
|Articles|January 25, 2017
Front Desk Disasters, Episode 7: Rhonda the toxic bully
Can these relationships be saved? A choose-your-own adventure.
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Rhonda the receptionist is at it again, this time causing conflict and tension with another team member. Can you choose your way through this interactive video and save the relationship with the team and their client?
As the menu options appear, click the choice you think is best to move through the story.
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The Positive Preventive Veterinary Experience Protocol approach combines environmental changes, pain-reduction techniques, sensory distraction, and positive reinforcement to make preventive visits less stressful for pets and their owners.
A technician’s approach to veterinary trauma
dvm360's Australian correspondent Phil Tucak, BSc, BVMS, reports on the success of the new membership model at the Australian Veterinary Association, and reforms to the veterinary regulatory framework in New South Wales.
A pain management protocol is only as good as the conversation behind it.
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