Two tactics that veterinary behaviorist Dr. Lisa Radosta wishes you would use to calm and redirect patients.
Veterinary behaviorist Dr. Lisa Radosta has really been hitting the speaking circuit in the past year or two to share what Fear-Free veterinary practice could look like. We caught her and asked her what her biggest wish is for patient-calming and client-pleasing behavioral techniques in veterinary medicine.
She came up with them fast: food rewards and a calming space. Could you invite pets into a calmer environment than the loud reception area and the glaringly bright exam room? And would you counter-condition patients with food before and during exams?
Dr. Radosta would love it. (Oh yeah, and so would your patients and clients and team members.)
P.S. Hey, gloomy guses! She addresses your complaint that you don't have the room for a patient holding room/calming area in your practice. Wait for it ... wait for it ...