• ACVCACVC
  • DVM 360
  • Fetch DVM 360Fetch DVM 360
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
By Role
AssociatesOwnersPractice ManagerStudentsTechnicians
Subscriptions
dvm360 Newsletterdvm360 Magazine
News
All News
Association
Breaking News
Education
Equine
FDA
Law & Ethics
Market Trends
Medical
Politics
Products
Recalls
Regulatory
Media
Expert Interviews
The Vet Blast Podcast
Medical World News
Pet Connections
The Dilemma Live
Vet Perspective
Weekly Newscast
dvm360 LIVE!™
Insights
Publications
All Publications
dvm360
Firstline
Supplements
Vetted
Clinical
All Clinical
Anesthesia
Animal Welfare
Behavior
Cardiology
CBD in Pets
Dentistry
Dermatology
Diabetes
Emergency & Critical Care
Endocrinology
Equine Medicine
Exotic Animal Medicine
Feline Medicine
Gastroenterology
Imaging
Infectious Diseases
Integrative Medicine
Nutrition
Oncology
Ophthalmology
Orthopedics
Pain Management
Parasitology
Surgery
Toxicology
Urology & Nephrology
Virtual Care
Business
All Business
Business & Personal Finance
Client Handouts
Hospital Design
Personnel Management
Practice Finances
Practice Operations
Wellbeing & Lifestyle
Continuing Education
Conferences
Conference Coverage
Conference Listing
Conference Proceedings
Resources
CBD in Pets
CE Requirements by State
Contests
Partners
Spotlight Series
Team Meeting in a Box
Toolkit
Vet to Vet
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us

© 2022 MJH Life Sciences and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

By Role
  • Associates
  • Owners
  • Practice Manager
  • Students
  • Technicians
Subscriptions
  • dvm360 Newsletter
  • dvm360 Magazine
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us
  • MJHLS Brand Logo

© 2022 MJH Life Sciences™ and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Episode 71: The advancements and innovations in veterinary medicine

November 24, 2021
Kelsey Gustafson, Associate Editor, Julia Burke, Assistant Editor

In this episode of The Vet Blast Podcast, Dr Adam Christman is joined by Brendan Lynch, VP, Innovation for VCA Animal Hospitals, who discloses not only why innovation matters but also how technology can advance the profession to new heights.

According to Brendan Lynch, VP, Innovation for VCA Animal Hospitals, the pandemic brought increased patient demands and higher client expectations with simultaneous veterinary staff shortages, empathy fatigue, and burnout across teams. Ergo, now more than ever innovative change is essential for veterinary professionals to stay healthy and to maintain a prosperous profession.

“I believe that it’s time to evolve, adapt and find new and better ways to do things that help our veterinary teams, our clients, and their pets,” he told Adam Christman, DVM, MBA, in this episode of The Vet Blast Podcast.

Lynch then described the efforts VCA has made to adapt practice operations during the pandemic and beyond, including how this has benefited clients and veterinary staff alike.

“One of the things that I think was exciting that [VCA] leaned into a lot…is our digital abilities to improve access to care, increase convenience, and streamline the operational workflows," Lynch said. "We saw close to 50,000 clients use our telehealth services with 165% increase from before the pandemic and then we had sent and received over 11 million text messages between our hospital teams and clients and this was just in 2020 alone.”

“We’ve been seeing this adoption continue to accelerate going into 2021 which has been a great opportunity to help us streamline the experience for our clients and associates…This year to date, we’ve conducted or completed close to 2 million mobile payments transactions," he added.

Listen to the full podcast below for more on the strides VCA has been making in veterinary practice innovation.

As of now, VCA clients can connect with CVTs by using the 24/7 live chat through the myVCA app—a tailor-made guide to raising happy and healthy pets through personalized, user-friendly pet care advice and tips.

Related Content:

TechnologyBusinessPractice Operations
Moving from a place of victimhood to self-actualization
Moving from a place of victimhood to self-actualization
Social media marketing tips and tricks
Social media marketing tips and tricks
How do you know who you want to become in your career?
How do you know who you want to become in your career?

Latest News

Animal pain management: where have we been and where are we going?

ACANA hairball control food receives FDA approval

Wellness Pet Company debuts new brand of natural dog treats

Louisville Zoo welcomes baby zebra

View More Latest News