Episode 15: Using technology to improve veterinary practice efficiency

Many veterinary practices are reporting that they are busier than ever. But as Andrew Luna, the head of North American sales at Vetstoria, points out, that may actually be an illusion.

“Many veterinarians feel much busier now than pre-COVID,” he says, “but they most likely aren’t completing as many appointments or seeing as many patients or even generating as much revenue as they were pre-COVID.” They feel busier because more time and resources are required right now for appointments.

In other words, while practices may be putting forth more effort in input—spending more time and resources communicating with pet owners—the output, or productivity, is stagnant. “We are actually less efficient right now than we were before,” he says.

Efficiency and productivity go hand and hand when it comes to improving overall practice performance. In this podcast, Luna offers a few helpful nuggets for increasing both productivity and efficiency during COVID-by making better use of technology.

For example, he recommends adopting technology to automate the appointment booking process. It may be challenging to remove communication or client education from the workflow, he says, “but there are definitely times in the process where we are able to reduce call volumes.” Doing so not only saves time, it allows you to focus on the people in the clinic.

Listen below to learn more about how technology can help boost productivity at your practice.