Enhanced pet health and wellness app now available

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In honor of Pet Appreciation Week, MetLife Pet Insurance has unveiled its enhanced MetLife Pet mobile app to help pet owners better manage their companion animal’s health and wellness Built on Microsoft Azure, here are some key features of the enhanced app¹:

• Manage pet insurance: Securely view policies, chat live with customer service, edit pet profiles, and submit and track claims.
• Access live 24/7 vet chat: Quickly get answers and tips from licensed vets, from anywhere and at any time, without having to schedule a visit.
• Manage pet’s health records: Easily upload and access pet health records and set up reminders and notifications about vaccinations, claims status, and more.
• Access personalized articles: Receive artificial intelligence (AI) recommended articles tailored to pet needs based on pet species, age, and breed.
• Find nearby pet services: Conveniently find grooming and training service providers through location-based services and intelligent search capabilities.
• Access special rewards: Earn rewards and discounts on pet products and services, in eligible states.

“During Pet Appreciation Week, we celebrate the important role our pets play in our families. An essential element to providing comprehensive support to pet parents is offering resources that can be easily accessed in a moment’s notice and on the go,” said Todd Katz, executive vice president, Group Benefits at MetLife, in the release. “It’s critical that pet parents have easily accessible tools, information and support to care for their pets with confidence at every stage of their journey.”¹

The enhanced mobile app is especially comes at a time when younger generations are increasingly concerned over their ability to appropriately take care of their pets. MetLife’s 21st annual U.S. Employee Benefit Trends Study² revealed that 59% of Gen Z and 63% of Millennials are concerned about having enough money to care for a pet(s).

“Our pets are beloved members of our families and it’s more important than ever that we have the resources and solutions to care for them at our fingertips,” said Pawan Verma, executive vice president and chief information officer, MetLife, in the release. “At MetLife we take a high-tech, high-touch approach to meet our customers’ needs and preferences. That’s why it was important to create a seamless app experience to ensure that pet parents can easily access the resources in real time, along with a commitment to continue to evolve and enhance the app to meet our customers’ future needs.”¹

The MetLife Pet Insurance app was developed in partnership with Microsoft. MetLife used Microsoft’s design and engineering capabilities and cutting-edge Microsoft Cloud and Azure AI services and developer tools for the purpose.

“Technology today allows us to receive personalized and comprehensive services for the majority of our needs – and that shouldn’t stop with our pet’s needs,” said Deb Cupp, president, Microsoft North America. “We are thrilled to work with MetLife to bring together MetLife’s pet insurance offerings with a library of pet health and wellness services for pet parents into one mobile app.”¹

The MetLife Pet app is available to all MetLife Pet Insurance policyholders. It can be downloaded for free directly from the Apple App Store and Google Play.

References

1. MetLife Pet Insurance announces enhanced all-in-one pet health & wellness app.News release. MetLife Pet Insurance. June 6, 2023. Accessed June 9, 2023. https://www.metlife.com/about-us/newsroom/2023/june/metlife-pet-insurance-announces-enhanced-all-in-one-pet-health-and-wellness-app
2. MetLife’s 21st Annual US Employee Benefit Trends Study. MetLife Pet Insurance. 2023https://www.metlife.com/workforce-insights/2023-employee-benefit-trends/#ebts-2023-download-report