Efficiency study: How to do more with less

Evaluate the efficiency of your outpatient client process in two steps using VMC Inc.'s Excel worksheets.

These worksheets will help you determine:

• Actual and average client waiting times in the reception area, exam room, and checkout on a daily and weekly basis

• Average length of time technicians, assistants, and doctors spend on outpatient procedures

• Waiting times during different days of the week and at different times of the day

• Which day of the week and time of day has the longest waiting time.

This information will also help you:

• Determine staff schedules and staffing requirements

•  Schedule appointments more efficiently

• Determine team members' efficiency

• Identify inefficient procedures that may cause delays in the outpatient process.

To download these worksheets, click here.