Defining a leader versus manager in the veterinary clinic

At the Fetch dvm360^® conference in San Diego, Bridget Rollins, EMBA, vice president of operations at Thrive Pet Healthcare, highlighted the intrinsic traits of what makes a leader versus a manager, plus identified a key difference between the 2: the emotional component.

View the video below for the entire discussion. The following is a partial transcript.

Bridget Rollins, EMBA: When we talk about a management mentality, that's usually because there is a focus to either get a deliverable completed or essentially get a job done. But you can almost view it as there may not necessarily be a lot of emotional depth with that type of relationship. It's a little bit more analytical, if you will, whereas leadership—when we kind of talk about that road—that's where we have individuals that tend to be more inspiring. So yes, you may have a common goal or objective that needs to be completed. But this person takes it a few depths further, and really invests in the emotional well-being of the individuals that report to them.