Here are the top 3 culture killers that could be damaging your clinic, and how to make it better
A healthy work environment is what every workplace strives for because it means happy employees which can then result in happier clients and healthier pets. However, every clinic has its issues with staff culture. Are you aware of what is hurting the culture at your clinic, and how to stop it?
On this week's episode of The Vet Blast Podcast, Matt McGlasson, DVM, CVPM, and host Adam Christman, DVM, MBA, review what McGlasson considers the top 3 culture killers that could be hurting the team at your clinic, and how you can help combat them to make your clinic a better place for all.
Below is a partial transcript. Listen to the full podcast for more.
Matthew McGlasson, DVM, CVPM: My third culture killer is tolerating toxic people. And, you know, kind of piggybacking off what we just talked about, a lot of vets and veterinary professionals out there like to just say, you know, they throw this into tolerating toxic clients, and there are toxic clients. But I feel like, unfortunately, sometimes we celebrate firing clients more than we do having a really healthy culture.
So, when I say tolerating toxic people, I also mean, that toxic employee that's in your practice and we're all guilty. I've been guilty of it myself, of keeping an employee around that didn't live up to our core values, that was maybe a bully, or maybe they were really cliquey or they were really damaging your practice culture, but maybe they're really good at what they do on the floor. So, we're guilty of keeping those people around.
Adam Christman, DVM, MBA: Yeah, I mean, you hear that all the time people don't leave their jobs, they leave their bosses. And so you know, if even management, upper management, there was toxic individuals that are there, then they want out. So let's flip the narrative, then Dr McGlasson. So what are some things that we could do to make culture a little better?