Consultations and Client Communication


Date: February 22 - March 21, 2016


COURSE SUMMARYVet Nurses and Techs are becoming increasingly responsible for nurse-led clinics, and therefore in directly communicating with and advising clients. Reception staff have to utilise effective communication during most of their working day. But how confident are we in this face-to-face and unpredictable environment?Communication can also have an enormous impact on client compliance and the resulting clinical outcomes - so how do we ensure we get it right?This course will cover some key aspects of communication skills including consultation structure, assisting with euthanasia appointments, and admission and discharge procedures.It is suitable for vet techs AND/OR those moving into veterinary medicine!SYLLABUS How to create your own 'Google (web) site' to use as an online portfolio, and that you can then use for many other applications 'The Consultation model' as a framework for performing effective consultations Evaluation and discussion on problems, solutions and consultation styles Euthanasia support - how can we best support our clients? Admission and discharge procedures - how do you do yours? How to avoid problems and create a consistent approach in your practice Reflective skills - reflecting on learning from the moduleLEARNING OUTCOMESBy the end of this module, successful candidates will be able to: Apply a structure to consultations, using a consultation 'model' as a framework Appreciate their own style, strengths and weaknesses in communication Understand principles of applying effective communication techniques to a variety of situations including admission and discharge appointments, and euthanasia situationsTUTORJill Macdonald DipAVN (surg) RVN FHEATeacher in Veterinary Communication SkillsCOST: $210Register using the 'register now' link, and we will email you an invoice to pay via Paypal MORE INFO? VISIT:

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