Clear a path through obstacles

Worried that your employees aren't working effectively? Try a tip from Ethics4Everyone, by Eric Harvey and Scott Airitam (Performance Systems Corp., 2002).

Ask your team members to answer, in writing and anonymously, this question: "What gets in your way when it comes to providing high-quality products and services?" Once you've compiled the responses, start eliminating those items that you control or influence—even if you're the obstacle!