Bash Halow is a practice consultant and owner of Halow Consulting as well as a Certified Veterinary Practice Manager, a Licensed Veterinary Technician and (best of all for us) a regular 

Halow is a proud owner of his dog Rye and a friend and farmer to 20 chickens that he free ranges on his rolling property of fields, orchards and vegetable gardens all of which he proudly installed himself. No stranger to adversity or disappointment, during his farming endeavors Bash has broken his lawn mower 10 times, crashed his ATV, accidentally rolled his truck into the stream and nearly knocked himself out by stepping on a rake and getting hit in the face "Three Stooges" style. So dont be shy about telling him your troubles, in the screw up department, he can hold his own.

	Consider this checklist to see how you're doing.

	> Greet and say goodbye to those with whom you work. 

	> Never use silence as a way to say you're mad or hurt. You're sure you're right, but others are just as strongly convinced you're not. 

	> Hear and respect the other side and strive for an emotionally mature resolution to the matter.

	The screwed-up workplace relationship you're in is not outside the context of civility. In fact, it's problems like the one you're experiencing today that call for a “Certified Civil” rule book in the first place.

	Everything you know about communication, connection and civility should be liberally applied to whatever relationship issue you're experiencing now.

	Death is long. Life is short. Make the most of each moment by listening and trying to understand others. You'll be more attractive (really, people find 

), more productive and happier for your trouble.

Business

Is your veterinary hospital certified civil?

Civility codes, explained

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