Check-in and check-out all in the pet care suite

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Can you really do away with the reception area? This veterinarian says yes.

Waiting areas are often beautiful focal points in veterinary clinics, but they can also be an inefficient use of space and point of client and patient anxiety. In this video Randy Spencer, DVM, winner of the Veterinary Economics Hospital Design Competition's 2016 Hospital of the Year award, describes a scenario in which the entire visit, from initial paperwork to payment, takes place in the exam room. Click to learn more.

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