Alyssa Mages, BS, CVT, FVTE, shares guidance on assessing emergency patients, communicating with distressed clients, and establishing a team-based triage process.
|Articles|February 9, 2010
BizQuiz: Are you a great employee? (Answer 5b)
Taking the BizQuiz? This is the answer to Question 5.
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5) B—OK.
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It can be difficult to build a rapport with team members and clients without talking about your personal experiences. You can’t have an upbeat, friendly, enthusiastic culture when team members can’t discuss personal information with clients or each other, according to Shawn McVey, MA, MSW, a Firstline Editorial Advisory Board member. “Weaving our own life experiences into conversations is a way we connect with people,” says McVey, CEO of Innovative Veterinary Management Solutions in Phoenix. Emotionally intelligent employees understand and maintain these boundaries. You can avoid off-limits topics, like sex, politics, or money and still be open with others.
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