BizQuiz: Are you a great employee? (Answer 4a)

4) A—Great!

When you have a problem with a doctor—or any team member—you must take the initiative to solve it, says Debbie Allaben Gair, CVPM, a Firstline Editorial Advisory Board member and owner of Bridging the Gap in Sparta, Mich. In the situation of a veterinarian who doesn’t communicate effectively, it’s time to engage that doctor in a conversation that starts like this: “Could you say that statement in a way I could more easily understand so I can be most effective in working with you and communicating your recommendations to clients.” By focusing on the idea of better serving clients and patients, you’re more likely to reach a better understanding. Remember that some veterinarians might not even realize their word choice is a challenge—medical terminology seems natural to them. They’ll appreciate you bringing the issue to light.

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