Avoid blowups and miscommunication by teaching your team to offer pointed information about your vaccination protocols.
Routine vaccine conversations can quickly balloon into difficult talks when you least expect it. Share these tools at your next team meeting to ensure clients follow your practice's protocols to protect pets.
Everyone, from receptionist and practice manager to technician and assistant, can make sure pets don't miss important vaccinations. You can head to dvm360.com/vaccineroles for a breakdown of how each team member can help safeguard pets' health.
Start by discussing common reasons pet owners refuse vaccinations. For example, some pet owners have questions about adverse reactions, while others believe choosing not to vaccinate their pets doesn't hurt anyone else. You can find sample scripts that demonstrate how to answer these common client concerns and others at dvm360.com/vaccinescripts and turn each team member into a communication pro.
Of course, sometimes it's a little harder to deflate clients' worries. To help your team members puncture persistent myths and correct misunderstandings about vaccinations, use the Q&A at dvm360.com/vaccinefacts.
Finally, it's important to make sure your storage and handling procedures for vaccines are tiptop. Check out dvm360.com/safevaccine for a brush-up course on proper cold-chain management practices to follow when working with veterinary vaccines.
Remember, every team member plays an important role in exploding vaccination myths, so offer everyone the education they need to help you protect pets.