Jim Remillard, MPA, CVPM

This veterinary practice survived a devastating blaze that killed 16 patients and destroyed the building.

Can your veterinary practice withstand the elements?

My office manager suggested that we discount hard-to-collect, 90-day-past-due accounts as an incentive to encourage patients to pay at least something. We'd offer up to 25 percent off the bill, depending on how much the patient pays. We'd require the patient to adhere to a payment schedule until the debt's paid off. Is this a good solution or does it contribute to the problem?