The whole package: Non-medical skills build employer approval

It takes more than scientific intuition to become a well-rounded, successful veterinarian, experts say.

When it comes to hiring associates, employers seek individuals who know their way around an exam room yet can create strong relationships with owners as well.

It's not all about being able to recite medical literature, says Dr. Steven Rowell, hospital director and associate dean of clinical programs at the Tufts University Cummings School of Veterinary Medicine. Regardless of the area of medical expertise, there are simple ways to ensure prospective employers will hold you in high esteem.

"I look for people who care about animals and people," he says. "They are communicators, anticipators and multi-taskers."

Grades matter, Rowell adds, but once the office door closes, personal characteristics often rank higher.

Animal doctor, people person

The role of caregiver is vital in veterinary practices, but veterinarians also are communicators, supporters and advisers. Education and intelligence place a person in the white coat and into the office, but a veterinarian's personality can make or break his or her career, Rowell says.

Being able to know your clients well enough to know how they will react to good or bad news is indicative of a veterinarian committed to helping animals and people, he says.

Employees should not be inept at handling situations outside of medical care. Someone with superb technical and medical skills can fail as an employee due to lack of communication skills, Rowell adds.

"Veterinary medicine is not something people should go into because they don't want to work with people," he says. "So much of what we do is medicine on animals and so much has to do with clients."

Possessing the skill to communicate effectively with pet owners creates a more positive environment and a healthier lifestyle for the pet, Rowell says. With efficient communication comes a better understanding of a diagnosis, prognosis and necessary treatment, he adds.

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New employees, new issues

Keep in mind that the veterinary field faces more new and alarming issues today than in decades past. New graduates likely will recognize the changing face of veterinary care. "The first year out of school is as much of a learning experience as the four years in," Rowell says. It's an introduction to the profession, he adds.

That's why continuing education (CE) is so important. It benefits veterinarians by enhancing knowledge, but it also benefits the veterinary community as a whole. Rowell urges future DVMs to commit to CE in order to keep abreast of advancements in the profession.

Movers and shakers

Standing out as a commendable employee requires people skills, excellent communication abilities and a desire to continue learning. But the profession also needs members with alpha attributes (see related story). A strong desire to lead completes any good employee's package, Rowell says.

"I look for people who want more than just to practice," Rowell says. "I want people who want to be a leader, want to form policies and help out on public issues."

An employee seeking change for the betterment of the profession exemplifies someone who is passionate about the field and its future, he adds.

The prescription

Rowell recommends garnering mentors for guidance. Finding someone to direct a graduate in his or her new position will help get the ball rolling on a productive, successful career.

"Find someone you respect and admire and don't be afraid to ask for constructive criticism," he says. "Work to improve."