Video: Dr. Ernie Ward says wowing clients is easy

Article

Great customer relations needn't be costly.

In this time of economic uncertainty, it’s more important than ever to retain clients at your veterinary clinic. But with tightened resources, how can team members make a lasting impression? Dr. Ernie Ward says it’s easier than you think.

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Marlis Rezende, DVM, PhD, MSc, DACVAA
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