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Video: Dr. Ernie Ward says, "Focus on the task at hand."

February 23, 2010
Ernest E. Ward Jr., DVM

Dr. Ernie Ward offers tips on maintaining focus during appointments in order to keep on schedule.

It goes without saying that you want to have a rapport with clients at your veterinary clinic-it's conducive to compliance and it's good for business. But what happens when chatty pet owners threaten to derail your already tight schedule? Dr. Ernie Ward offers some tips for maintaining control of the situation.

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