Vetsource updates its scripting experience

Article

Announced enhancements at VMX to improve the user experience and enable practices to spend more time focusing on patients

Vetsource—a pet health company that offers pharmacy services, technology and business services to individuals caring for pets—previewed its scripting experience this past weekend at the 2023 Veterinary Meeting & Expo (VMX) in Orlando, Florida. Vetsource’s business solutions, including Prescription Management, Data & Insights (formerly VetSuccess), and Client Engagement (including the Vet2Pet client communication system), were represented for the first time as a single Vetsource brand at booth #1230.

According to a company release,1 the latest enhancements to the scripting experience will further improve efficiency to the approximately 10,000 practices that select Vetsource for prescription management. The user interface will offer a more intuitive way to place orders based on client preferences, provide the ability to simply adjust patient information, and introduce functionality and workflows that enable practices the time they need to prioritize patients.

“We are confident that this new experience will be a welcome upgrade for customers,” stated Vetsource CEO Kurt Green, in a company release.1 “We’ve leveraged user-testing and current customer feedback behind the scenes to ensure this update would be as impactful as possible to veterinary practices.”

With a focus on a simple homepage and approval queue, compliance options through easy AutoShip setup and sidebar navigation encapsulate the activity that practices complete each day. The new experience will seamlessly create a prescription request and complete the order, with products and patients all in one place.

“The new scripting experience makes sense and it feels easy, more intuitive,” shared Laura Johnson, DVM of San Diego’s Santaluz Animal Care, who offered feedback surrounding the scripting experience prior to its launch. In early February, existing Vetsource customers can opt-in to the new experience.

What’s more, at VMX Vetsource announced an update to its retail compensation program, now deemed Digital Processing Program (DPP). Through this, practices can receive compensation for their efforts processing all third-party prescription medication and nutrition requests to which they electronically respond, whether approved or denied, within 24 hours.

According to the release, current prescription management customers are automatically enrolled in this program. Veterinary practices interested in receiving compensation via Vetsource can do this by enrolling with Vetsource for this specific program.

“Our goal is to meet pet owners’ expectations of retailers while keeping practices at the center of pet healthcare,” said Sara Barstow, Vetsource’s general manager, retail. “For practices reviewing prescriptions from retailers, we know their time is valuable and we want to recognize that with an updated compensation program that also helps pets get the products they need.”

VMX attendees had the chance to visit Vetsource’s booth at the event and learn more, plus take home a complimentary personalized pet collar tag.

Reference

Vetsource announces enhancements to scripting experience. News release. Vetsource. January 13, 2023. Accessed January 17, 2023. https://vetsource.com/newsroom/vetsource-announces-enhancements-to-scripting-experience/#

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