Veterinary Economics' December issue is now online

This year was one of the most financially challenging in recent history. You deserve a pat on the back. But before you decide to sit back and enjoy the ride, you've got to ask yourself some tough questions — and learn how a little strategic planning can be your answer to that feeling of lack of control.

If more than finances is on your mind, read how Dr. Melody Heath navigates practice ownership, family, marriage, and pets in "Finding my middle ground."

And check out Hospital Management Editor Mark Opperman's five strategies for fixing the leaks in your customer service.

All that and more - with tips on coping with employee carelessness, cutting energy costs, and taking on patient rehabilitation at your clinic - in the December 2009 issue of Veterinary Economics.