The root causes of conflict at veterinary practices

In a dvm360® interview, Louise S. Dunn, founder and CEO of Snowgoose Veterinary Management Consulting, detailed factors that often lead to disagreements in veterinary clinics. Therefore, practice managers can be made aware and take a proactive approach to prevent conflict.

View the video below for the entire discussion. The following is a partial transcript.

Louise S. Dunn, founder and CEO of Snowgoose Veterinary Management Consulting: There are many root causes of conflict. There's dispute, where people feel there [are] inequalities, there's competition, unfilled expectations. Everyone has different personalities and attitudes towards different things and, of course, different people prioritize different goals. There's [also] a resistance to change, which is just human nature.