Technical team member recruitment and retention (Proceedings)

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Technical Team Members: How to find them, and how to keep them. Discussions will include position advertising, candidate interviewing, candidate selection, employee training, and position constructions.

Technical Team Members: How to find them, and how to keep them. Discussions will include position advertising, candidate interviewing, candidate selection, employee training, and position constructions.

Which positions to recruit for?

     • Associate Veterinarians

     • Practice Managers

     • Credentialed Technicians

     • Veterinary Assistants

     • Kennel Assistants

     • Reception Staff

     • Groomers

Recruiting tools and methods.

     • Online Advertising

           o Career Builder

           o Monster

           o Veterinary Specific Job Sites

           o Indeed

           o Clinic's Own Website

     • Printed Media

           o Newspapers

           o Veterinary Publications

     • Word Of Mouth

           o Existing Staff

           o Clinic Reputation

     • Educational Institutions

           o Veterinary School Job Boards

           o Technician School Job Boards

           o Technician School Externships

     • Clinic based

           o Volunteer of Exposure And Experience Programs

           o Externships

           o Educate and Develop Your Own Staff

           o Clinic based training programs

           o Technician School Assistance

               ■ Very Flexible Scheduling – School First

               ■ Increased Compensation With Educational Progress

Candidate Interviewing and Selection

     • Standardized interview forms and questions

     • Working interviews

     • Knowledge, Skills and abilities assessment.

     • Information Verification

     • Reference checking

     • Background checking

     • Cultural fit

Compensation and Benefits

     • Clinic Pay scales

           o Competitive Wages

           o Competitive Benefits

           o Who is your competition for employee talent?

     • ProSal for Veterinarians

     • Flexible Scheduling

     • Work-Life Balance

     • Continuing Education

           o Vendor Provided

           o Staff Provided

           o Outside Seminars

           o School Based

Employee Retention

     • Competitive Compensation

     • Competitive Benefits

     • Beyond Basic Health Insurance

           o Can you form a group and offer group benefits to your employees?

           o Life

           o Long and Short Term Disability

           o Dental

           o Guaranteed Insurability

     • Portability Promotional Opportunities

     • Cross training

     • Flexible Scheduling

     • Job Rotation

     • Job Enrichment

     • Culture

     • Involvement

     • Career growth

Why Hire More Credentialed Technicians?

     • Ultimate Cross Trained Employee

     • Career minded- have chosen the veterinary field as a vocation.

     • Allows for better utilization of the veterinarian's time.

     • Allows for more elastic scheduling and lower support staffing rates.

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Angela Elia, BS, LVT, CVT, VTS (ECC)
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