|Articles|July 25, 2012
Talking to upset veterinary clients
Author(s)Shawn G. McVey, MA, MSW
Don't ignore your emotions, but don't fight them.
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Conflict with a client can lead to raised hackles on both sides. Shawn McVey, MA, MSW, suggests you can handle it best by acknowledging the tension and focusing on the content of the message.
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