Systems and SOPs Are Crucial to Veterinary Practice's Success

March 25, 2018

Client experience and patient care suffer when a veterinary practice does not have written systems or SOPs in place, says Tracy Dowdy, CVPM, managing director of MRG Consulting and founder of the Relationship Centered Practice Academy.

According to Tracy Dowdy, CVPM, managing director of MRG Consulting and founder of the Relationship Centered Practice Academy, systems and standard operating procedures (SOP) are crucial to a practice’s success because they become the guide for how the business is run.

Too many times when visiting hospitals, Dowdy says she finds that no written SOP has been established. As a result, the client experience and patient care are inconsistent.