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|Videos|March 25, 2018
Systems and SOPs Are Crucial to Veterinary Practice's Success
Client experience and patient care suffer when a veterinary practice does not have written systems or SOPs in place, says Tracy Dowdy, CVPM, managing director of MRG Consulting and founder of the Relationship Centered Practice Academy.
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According to Tracy Dowdy, CVPM, managing director of MRG Consulting and founder of the Relationship Centered Practice Academy, systems and standard operating procedures (SOP) are crucial to a practice’s success because they become the guide for how the business is run.
Too many times when visiting hospitals, Dowdy says she finds that no written SOP has been established. As a result, the client experience and patient care are inconsistent.
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