The key role of communication in preventing conflict

In a dvm360® interview, Louise S. Dunn, founder and CEO of Snowgoose Veterinary Management Consulting, explained that practice managers must clearly outline to the staff their roles while team members must successfully communicate with each other for a harmonious workplace dynamic.

View the video below for the entire discussion. The following is a partial transcript.

Louise S. Dunn, founder and CEO of Snowgoose Veterinary Management Consulting: Communication holds a prime spot in the conflict scenario. I think people assume the other person understands or is operating from the same page, but that isn't always the case. People aren't on the same page, things are assumed, and quite often are not clear. A mangers role is to provide clear [and] concise information.