Practice management hacks: What's your advice for the best client experience?

July 12, 2016

VHMA members spill their best kept secrets for better customer service.

Editor's note: The Veterinary Hospital Managers Association (VHMA) shared exclusive data with us, and we're thrilled to bring you this series of practice management "hacks" or best-kept secrets from VHMA members. Check out the links below for more from the VHMA.

VHMA members were asked: If you had to give advice to a new manager in a single, one-line statement, what advice would you give regarding client care? What is your best-kept secret or what has made the biggest successful impact?


Take it from this guy (our 2016 Hospital of the Year winner, no less)-he designed a whole new experience for his clients. 



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