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Practice management hacks: What's your advice for the best client experience?

July 12, 2016

VHMA members spill their best kept secrets for better customer service.

Editor's note: The Veterinary Hospital Managers Association (VHMA) shared exclusive data with us, and we're thrilled to bring you this series of practice management "hacks" or best-kept secrets from VHMA members. Check out the links below for more from the VHMA.

VHMA members were asked: If you had to give advice to a new manager in a single, one-line statement, what advice would you give regarding client care? What is your best-kept secret or what has made the biggest successful impact?

 

Take it from this guy (our 2016 Hospital of the Year winner, no less)-he designed a whole new experience for his clients. 

 

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Here's scientific proof that empathic listening improves the level of care you give. We love when this happens!

 

 

We're betting you can immediately recall your worst experience as a customer, and your best experience. Here's how to sell clients on your service.

 

 

Here are 9 tips for super-successful, low-cost, big-impact service.

 

 

Even the best employers are always learning. You can actually boost your powers and reach super-boss level.

 

Related Content:

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Treating patients with spectrum of care in mind
 BluePrints Veterinary Marketing Group awarded 2 Gold VETTY Awards
BluePrints Veterinary Marketing Group awarded 2 Gold VETTY Awards
3 tips for marketing veterinary dental services
3 tips for marketing veterinary dental services

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