Practice management hacks: What's your advice for the best client experience?

July 12, 2016

VHMA members spill their best kept secrets for better customer service.

Editor's note: The Veterinary Hospital Managers Association (VHMA) shared exclusive data with us, and we're thrilled to bring you this series of practice management "hacks" or best-kept secrets from VHMA members. Check out the links below for more from the VHMA.

VHMA members were asked: If you had to give advice to a new manager in a single, one-line statement, what advice would you give regarding client care? What is your best-kept secret or what has made the biggest successful impact?

 

Take it from this guy (our 2016 Hospital of the Year winner, no less)-he designed a whole new experience for his clients. 

 

 

Here's scientific proof that empathic listening improves the level of care you give. We love when this happens!

 

 

We're betting you can immediately recall your worst experience as a customer, and your best experience. Here's how to sell clients on your service.

 

 

Here are 9 tips for super-successful, low-cost, big-impact service.

 

 

Even the best employers are always learning. You can actually boost your powers and reach super-boss level.