PetMeds and Vetster partner to improve access to telehealth

dvm360dvm360 June 2022
Volume 53
Issue 6
Pages: 22

First-of-its-kind agreement to enable pet telemedicine on a mass scale

Eva /

Eva /

PetMed Express, Inc. (PetMeds)—a US-based online pet pharmacy—and Vetster— a veterinary telehealth and pet care marketplace—have collaborated in the hopes to expand access to telehealth for pets and their owners.

According to an organizational release,1 the partnership will expand telemedicine access to 70,000 veterinarians and over 2 million pet parents. Additionally, through the agreement, PetMeds becomes the exclusive e-commerce provider of pet medications for Vetster, and Vetster becomes the exclusive provider of telehealth and telemedicine services to PetMeds' customers.

“PetMeds pioneered the online pet medication business over 26 years ago, and this partnership with Vetster is an important step in establishing PetMeds’ expanded strategy as the go-to expert in pet health,” expressed Matt Hulett, CEO and president of PetMed Express.1

Hulett added, “Simply put, we love Vetster's business model, their team, and their technology, and we are excited for PetMeds' customers to benefit from Vetster's amazing telehealth and telemedicine services, available at their fingertips 24/7. We are looking forward to a partnership that improves the lives of pets and pet parents for years to come.”

PetsMeds’ online pet pharmacy is licensed in all 50 states to dispense prescription medications. PetMeds only dispenses US FDA/ EPA approved medications.2 Meanwhile, Vetster connects pet owners to thousands of licensed veterinarians available to provide online services through video chat appointments 24/7.3

“We're very excited about the partnership and investment from PetMeds, which we believe truly represents a win-win for pet parents and their beloved pets, as well as for veterinarians," said Mark Bordo, CEO and co-founder of Vetster. "Pet parents receive the affordability and convenience of telehealth, pets benefit from world-class health care without the stress of a trip to the vet, and veterinarians tap into incremental revenue streams while providing quality care anywhere and anytime.”1


1. PetMeds® announces exclusive partnership with Vetster for pet telemedicine. News release. PetMed Express, Inc. April 19, 2022. Accessed May 16, 2022.

2. About PetMeds®. PetMed Express, Inc. Accessed May 16, 2022.

3. On-demand online vet appointments. Vetster, Inc. Accessed May 16, 2022.

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