Listen up: Veterinary client voicemail reminders

Dr. Julie Clark-Blount and her veterinary team at Laurel Oaks Animal Hospital in Kingsland, Ga. know how to keep their clients coming back. They use a phone-tree calling system to remind clients about their pets' upcoming vaccines, wellness exams, and parasite prevention. The kicker: "It's my voice that's recorded, so I'm personally talking to clients," Dr. Clark-Blount says. "The only thing that's automated is the pet's name and the appointment time. We do the message ourselves so it's more personal."

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