|Articles|January 1, 2009

Idea Exchange: Increase fecal compliance with prepayment

We keep fecal containers marked with prepaid labels on hand. We offer these containers to clients who have forgotten to bring fecal samples to their pets' annual visit, and we charge them for the fecal examination at that time.

We keep fecal containers marked with prepaid labels on hand. We offer these containers to clients who have forgotten to bring fecal samples to their pets' annual visit, and we charge them for the fecal examination at that time. Since the owners have already paid for the exam, they almost always drop off the fecal sample later. Our fecal examination compliance has increased tremendously.

Dr. Jatain Sondhi

Buffalo, N.Y.

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Idea Exchange: Increase fecal compliance with prepayment

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