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How can our team members encourage clients to submit fecal samples?
Q. How can our team members encourage clients to submit fecal samples?
"Reduce client compliance frustrations and take fecal samples during patients' exams," says Caitlin Rivers, a Firstline Editorial Advisory Board member and veterinary assistant and technician supervisor at Metzger Animal Hospital in State College, Pa. The bonus: Fresh samples yield more accurate results.
If you can't obtain a sample during the exam, ask clients to collect the sample for you. Give them a fecalizer and encourage them to return it at their convenience. And when clients schedule a follow-up appointment, remind them to bring a sample.