Christopher Lee, DVM, MPH, DACVPM, DACVM (Parasitology), discusses the clinical significance of Toxoplasma gondii, when veterinary professionals should consider testing, and how to communicate the risks of exposure to clients.
|Articles|August 29, 2012
Get rid of phone failures at your veterinary practice
Tips for teaching your team members phone skills that work, from Dr. Amanda Donnelly at CVC Kansas City.
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Managing editor Adrienne Wagner reports live from CVC Kansas City after sitting in on Dr. Amanda Donnelly's presentation of "Have them at hello: Phone skills that work." Dr. Donnelly outlined the interpersonal skills team members need to have to succeed on the phone, including what not to say to potential clients.
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