Firstline Live tip: It's OK to avoid conflict-sometimes

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Firstline Live in Kansas City presenter Marianne Mallonee says that, in the interest of saving time, avoiding-or at least delaying-conflict can be a smart idea.

Veterinary management gurus often say it's a bad idea to avoid conflict. Of course, they're right. But there are those occasional times when delaying or postponing conflict will save you time—now and in the long run.

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