Extraordinary Customer Service Tips from Well-known Companies

Robin Brogdon, MA, owner and president of BluePrints Veterinary Marketing Group, discusses what practice owners can learn about extraordinary customer service from seven different well-known companies.

At the International Veterinary Emergency and Critical Care Symposium in Nashville, she talked about the ways these companies have mastered the art of extraordinary client service, such as empowering team members to remedy situations without having to climb the chain of command.