A breakdown of communications step by step at a clinic.
How Do I Say...? When clients can’t see their favorite doctors
These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns
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It's time for evidence-based continuing education for CSRs
Jill Clark, DVM, returns to the Vet Blast Podcast to discuss client service representative education and why it is needed
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Connect with a Vet reaches significant milestone
Over 1 million consultations have been done through Chewy’s Connect with a Vet telehealth program
Lessons from Eli: A veterinarian's perspective on pet love and loss
On this episode of The Vet Blast Podcast presented by dvm360, Adam Christman, DVM, MBA, and Tyler Primavera, DVM, explore the world of grief through Primavera's recently published children's book
Confronting triage challenges
Erica Brandt, CVT, VTS (ECC), discusses her educational session being presented at the 2025 Fetch dvm360 Conference in Charlotte, North Carolina.
Veterinary visits decline as clients face rising costs, data reveals
A white paper by Vetsource found that the time between client visits increased by 48% from 2023 to 2024 compared to 3 years ago.
