The dynamic veterinary clinic: Face the changes

December 26, 2017
Andrew Roark, DVM, MS
Andrew Roark, DVM, MS

Dr. Andrew Roark, MS, is an associate veterinarian, author, and speaker. He practices at Cleveland Park Animal Hospital in Greenville, S.C. He is the founder and managing director of veterinary consulting firm Tall Oaks Enterprises.

Dr. Andy Roark and his trusty sidekick Meg Pierson walk us through why change is difficult and how to handle it. Also side-swoop bangs and Bowie. Ehh ... just watch the video.

Workplace change is among the most stressful scenarios people face. Is change coming to your veterinary practice? Then tune in: In this video, Fetch dvm360 conference speaker Andy Roark, DVM, and his improv partner Meg Pierson riff on ways to make change better for everyone. Don't forget to do the following:

The only constant is ... you know

Brian Conrad says change is wonderful. And change sucks.

Explore the psychology of change in the veterinary profession.

Staff change: Feeling cornered? Here's help.

  • Acknowledge the struggle. Don't try to gloss over obvious changes. Own up to the fact that this process may not be fun.


  • Get buy-in. You have good reason for making the changes, right? Get your team on board.

"People have to believe that the other side is going to be better," Roark says. "Just know there's going to be this period where people struggle and you have to push hard."

  • Listen to input (and objections). Though in the end it may be "my way or the highway," it's still necessary to let your staff be heard. You may even pick up something useful to your project.

Watch the video for more discussion and hijinks and be sure to stick around until the end for Meg's attempted David Bowie reference.